Refund policy

Last updated: September 17, 2026

About your purchase

LegendMuse sells personalized digital ebooks. No printed book or other physical item is included unless expressly stated in the product description. Business name: LegendMuse. Our business address is 2241 Belmont Road, Casper, WY 82604, United States. Email: contact@legendmuse.com. Phone: +1 (307) 310-4949.

Change-of-mind requests

Because each ebook is made to order, we do not offer voluntary cancellations, returns, or refunds for a change of mind after an order has been placed, except where applicable law gives you a right to cancel or obtain a remedy. Please check the name, photograph, story selection, and other personalization details before paying.

Problems with your ebook

If your ebook is not delivered, cannot be opened, is materially different from its description, or contains an error introduced by us, contact contact@legendmuse.com with your order number and a description of the problem. We will investigate and provide an appropriate remedy, which may include a corrected file, replacement delivery, price reduction, or refund, as required by applicable law. The no-refund policy does not exclude these rights.

Personalization and artwork

Illustrations are created with AI assistance and are artistic interpretations of the supplied photo. Exact photographic likeness is not guaranteed. This does not excuse a material failure to deliver the product as described. If you supplied an incorrect name or unsuitable photo, contact us promptly; we can check whether a change remains possible, but cannot guarantee it.

Digital-content withdrawal rights

Where your local law gives you a cooling-off or withdrawal right for digital content, that right remains available unless it has been validly waived or otherwise lawfully ended. Where permitted, we will ask for your separate express consent to begin supplying the digital content during the withdrawal period and your acknowledgment of the resulting loss of that right. Simply accepting these policies does not, by itself, replace any consent or confirmation required by law.

Approved refunds

Any refund owed will be returned through the original payment method where possible. We will confirm the amount and processing details when the refund is approved. Your bank or payment provider controls when the credit appears. Nothing in this policy limits rights that cannot lawfully be excluded.