How can we help?
From choosing a photo to checking your preview, find the answers for your child’s next adventure.
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Choosing a story
What makes a LegendMuse book personal?
Your child’s first name, photo reference and age help shape their story. You can also add a personal dedication. Check the product description for the details included in your chosen edition.
Which ages are the books for?
The personalization form supports ages 3–8. Check each product description for the recommended age and reading level before choosing a story.
Can I choose a favorite cartoon character?
LegendMuse story worlds feature original cartoon-style companions. Choose an available theme that suits your child’s interests.
Can I give a book as a gift?
Yes. Add a dedication from you to make it a personal gift. If you plan to use a child’s photo, make sure you have their parent or guardian’s permission.
Photos & personalization
What kind of photo should I upload?
Use a clear JPG, PNG or WebP up to 10 MB. Choose one child facing the camera in even light, with their face clearly visible. Avoid sunglasses, group photos and heavy filters.
Can I change the photo before ordering?
Yes. Return to the photo step and choose another file. Changing the photo clears the previous generated preview so the next preview uses your new upload.
Can I add a message inside the book?
Yes. You can add an optional dedication of up to 240 characters during personalization. Double-check names, spelling and punctuation before ordering.
How is my child’s photo used?
When preview generation is connected, entering the review step sends the photo to the illustration provider. Adding the book to your bag submits the original photo and generated preview to Shopify with your personalization details. Read the privacy policy for more information.
Your illustration preview
Will the preview use the photo I upload?
When personalized previews are enabled, the review step requests a new illustrated scene using your uploaded photo. The image appears automatically once it is ready. It is not a complete book or final print proof.
Will the illustrated character look exactly like my child?
The character is an artistic interpretation inspired by your photo, rather than a photographic copy. Review the likeness and details carefully before ordering.
Why is my preview taking time or unavailable?
Generating an illustration can take a few minutes. If an error appears, try again using the on-screen option. If the page says previews are unavailable, please contact us before ordering; the book cannot be added without a generated preview.
What should I check before adding the book to my bag?
Review the illustration, your child’s name and age, your dedication, the book format and quantity. Make any changes before adding the personalized book to your bag.
Orders & delivery
How much does a book cost?
The price depends on the edition and format you choose. See the product page for the current price, and review the final total at checkout.
When will my book arrive?
Production and delivery depend on the book and destination. Check the product information and shipping options at checkout. If you need it for a particular date, contact us before ordering.
Can I change or cancel an order?
Contact us promptly with your order number and the change you need. Whether a change or cancellation is possible depends on the order’s production stage and the applicable policy.
What if my book arrives damaged or something is wrong?
Contact us with your order number, a description of the issue and, where helpful, photos of the book or packaging. We can review what happened and explain the available next steps. Please read our refund policy for the applicable terms.

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